To maintain transparent and fair service for all our customers, please review our exchange guidelines prior to completing your purchase.

1. Exchange Eligibility

• Valid Reasons: Exchanges are strictly accepted only for genuine size issues or manufacturing defects.
• No Returns / Refunds: We do not offer returns or monetary refunds.
• Non-Eligible Reasons: We do not offer exchanges for change of mind, if you dislike the style post-delivery, or if you simply prefer a different design or color.

2. Time Window & Reporting

• 7-Day Window: Any size discrepancy or manufacturing defect must be reported to our team within 7 days of purchase/delivery.
• Final Sale: Once the 7-day window has passed, the sale is considered final and no exceptions can be made.

3. Product Condition Requirements

To qualify for an exchange, items must meet the following criteria:

• Must be completely unused, unwashed, and unaltered.
• Must be in original condition with all brand tags intact.
• Items showing signs of wear, perfume scents, makeup stains, or damage will be ineligible for exchange.

4. How to Request an Exchange

1. Please check your measurements carefully against our size guide before placing your order.
2. If you experience a genuine size issue or defect upon receiving your parcel, reach out within 7 days via Instagram DM at @cladclothing.in or via WhatsApp.
3. Share your order ID along with clear unboxing photos/videos demonstrating the defect or tag details.

Thank you for understanding and supporting our small business!

— Team Clad